@aimsports.com account.
Your queue. Every repair assigned to you, grouped by status, with priority and age badges. Click any to open and update.
Shop-wide view of every open repair. Group / filter by status, office, tech, or priority. For coverage and big picture.
Find any repair by RFID, serial, customer, hardware, status, tech, or words in the reported issue. Toggle "include closed" for historical lookups.
Receive customer hardware. Creates the Intake record, one Repair row per unit, and initial Status History. Toggle "Loaner Pool Intake" at the top to batch-import pool stock.
What's on the shelf and what's out with customers — loaner stock by hardware family, searchable, with who-has-it and days out.
These actions happen mid-workflow (Convert), per office on a schedule (Italy), or per customer (Loaner). Most are also reachable as buttons inside a Repair on the Update page — this grid is the discoverable entry point.
Bulk-log broken AiM gear from the track. Per-item Red Tags (individual or batch), queued straight to the Italy manifest.
Per office: print the box manifest, confirm shipment, units flip to In Italy.
Per office: tick the units that arrived back, units flip to Returned from Italy.
Search any tag number and see where it is. Remember the tag is usually on a pulled part, not the customer's unit.
Lend a pool unit to a customer. Clean swap (customer keeps) or temporary loan.
Customer returned a temporary loaner — mark it back into the pool.
After diagnosis: flip a Customer Repair to Internal Swap-Out (BER / pool stock).
Deep-link to a specific Repair by URL or RFID. Normally you'd click from a queue.
Getting Started, the full Workflow Reference, and the Italy Shipments SOP — always the current version.
/api/health.