Metrics

Per-tech throughput and aging queue. Default view = last 30 days.

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Per-tech throughput & queue

Tech	Intaken	Closed	Open now	>7d	>14d	>30d

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Per-tech intaken / closed counts bucketed by week, month, or quarter. Use this to join with monthly call logs from Zoho, 8x8, or other external systems.

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CSV columns: Period, Tech, Intaken, Closed. Period format: 2026-05 (monthly), 2026-W21 (weekly), 2026-Q2 (quarterly).